Do multiple conditions cancel each other?

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    Asked on February 26, 2013 at 06:51 AM

    Hi there, I have a condition stating that if the item "trousers" is selected then "trouser quantity" and "trouser size" fields are shown... However... I have another condition at the top of the form stating "check box if over 15", if checked it removes the "trouser size" field. The problem is now the trouser size is shown from the start even when "trousers" is not selected, and then disappears when "check box if over 15" is checked. IS there any way so that "trouser size" only appears if "trousers" is selected and to also have a rule making "trouser size" go away?

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    Answered on February 26, 2013 at 07:32 AM

    Hi Abdigital,

    To have multiple conditions, you have to add new condition after you save the first condition. That way it will not affect the one condition to other condition.

    Then click Add New Condition, then set the other condition.

    I hope this helps you.

    Glenn Lee

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    Answered on February 26, 2013 at 08:51 AM


    We'll be glad to look into it for you.

    Can you please share the URL of your form so that we can investigate?

    We'll wait for your response!

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    Answered on February 26, 2013 at 09:46 AM


    I'd be the first to admit that conditions can be very tricky to work with. However, I believe I've found a solution to your dilemma. First, we need to confirm that the checkbox to which you are referring is really labeled "Tick if age is over 15" and not "Tick if age is under 15". If it's in the form to which I believe you're referring, it's actually "Tick if age is under 15". If that's the case, please make the following changes to the conditions:

    1. Remove the Show Trouser Size action from the following condition:

    2. Create the following condition:

    (Note that the default "Any" must be switched to "All", as indicated)

    3. Save the form

    That should do it. If you need further assistance with this or if it's a different form to which you were referring, we'd be happy to help.