What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    In the auto-reply email, there's a box with your company name that comes at the top of the email. Is there a way to delete that?

    Asked by shaunshaun on February 26, 2013 at 09:02 AM
  • Profile Image
    JotForm Support

    Answered by Welvin on February 26, 2013 at 09:27 AM

    Hi Shaun,

    Yes, you can always delete that.

    1. Edit/Open your Auto Responder

    2. Click on that Logo or Image

    3. Hit "Delete" button on your keyboard

    4. Click "Finish"

    5. Click "Saved" button to saved changes

     

    Thanks

  • Profile Image

    Answered by shaunshaun on February 26, 2013 at 09:46 AM

    Didn't seem to quite work, there was a box I couldn't get rid of-- I switched to text mode, then back to html, that seemed to do it. Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 26, 2013 at 09:58 AM

    Hi Shaun,

    Apologize! I have totally misunderstood your inquiry. I thought that you'd like to delete "Jotform" logo from the notification box.

    You can removed that box by editing the HTML Source of the Auto Reply email;

    After clicking the HTML button, a window will popup containing the source codes, now....

    Find the codes on the top and delete:

    <tr>

    <td height="30">&nbsp;</td>

    </tr>

    Find the codes below and delete:

    <tr>

    <td height="30">&nbsp;</td>

    </tr>

     

    Thanks