My account has been banned

  • Profile Image
    hu510
    Asked on June 12, 2019 at 02:44 PM

    I need help immediately to be able to log in my accountI got a message: Hold it right there! Looks like your IP address has been banned… So I sign up a new account to ask the question. Please help me to fix it, thank you.


    My username is doneLaLa

    If you need more information just let me know,

    thank you again.

    Screenshot
  • Profile Image
    BitiaP
    Answered on June 12, 2019 at 03:58 PM

    These forms were found on your account and flagged as fake services scam.


    http://www.jotform.me/form/91548851432461  

    http://www.jotform.me/form/91624240911450 


    15603694362019-06-12_1354.png

    15603694752019-06-12_1356.png



    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.


    Send these proofs to reviewers@jotform.com with Thread #1854975 as your subject. We will let you know about the status of your account after a thorough review of your proofs.