What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Billing Concern: Switching from Monthly to Yearly Subscription

    Asked by csmarketing on February 26, 2013 at 10:05 AM

    I wanted to change my account to the Premium Yearly Plan from the Month-to-Month Premium. The only way I saw to do this was to downgrade to the free version so I could then upgrade back to Premium, selecting the yearly rate since it was cheaper. I was informed the account should be downgraded on Feb 25 and it's now the 26th and nothing has changed. Please let me know if the downgrade just hasn't gone through yet or if you can just make the rate change on your end.

  • Profile Image

    Answered by KadeJM on February 26, 2013 at 10:19 AM

    From what I can see the date might have gotten mixed up because currently our system is actually showing your downgrade date to be on 2/27/13 which is actually tomarrow. So you would have to wait 1 more day til sometime tomarrow when it should update and reflect on your account.

    JotForm · Admin - Google Chrome

    However, something I would like to point out is even though you've already cancelled and it is showing this status you should be able to go ahead and upgrade to the plan you want regardless. It just automatically schedules a downgrade time ahead of the timeframe that we cancel it due to meeting the usages we've implied as part of the plan. The only exception to this is if a refund happens to be given then it is downgraded immediately.

  • Profile Image

    Answered by csmarketing on February 26, 2013 at 10:38 AM

    When I go to my account (or the Pricing tab) and try to edit the account type, it still says Premium is my current plan and therefore that panel/image is not clickable. The only option is to click on the other panels downgrading to free or upgrading to a higher plan that we don't need. I even tried to edit the payment method but after clicking Change Credit Card, it just tells me the subscription is no longer active. It looks like the only way to change the plan to the Premium Yearly Plan is to wait until that panel is clickable, meaning my account will have to show the free version as my current plan. Is there another way to change the Premium monthly rate to the Premium yearly rate? If I just have to wait a day, then I'll wait a day.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 26, 2013 at 11:28 AM

    Hi,

    Please use this link instead as a way to proceed on upgrading your account;

    http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=csmarketing

    Choose Yearly and Payment Method. 

    Note: As you could see, your username is placed at the end of the URL. Please do not alter.

     

    Thanks

  • Profile Image

    Answered by csmarketing on February 26, 2013 at 11:40 AM

    That worked. I did have to change the url for Premium instead of Economy since I wanted Premium and not Economy. But, the order went through. Thanks.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 26, 2013 at 11:43 AM

    Oh yay! I'm sorry. I didn't notice the wrong link. Great that everything went fine now. Let us know if you need anything else again.

    Thanks