Uncaught Type error: Form submission processing speed is slow

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    Creed029
    Asked on June 12, 2019 at 06:28 PM

    We are considering Jotform to replace our custom built forms but the speed at which jotform processes the submission request is very concerning.

    Wait times on our tests (which are really quite elaborate) take up to 5 -8 seconds to complete; that's not acceptable for our end users.

    Does your paid server use faster, better servers/resources than the free tier? In other words, will the speed at which an individual form submission is processed get faster when we pay?

    We need submission processes down to 1-2 seconds.

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    gerardw
    Answered on June 12, 2019 at 07:32 PM

    Hi Creed029,

    Sorry about the inconvenience this might be causing you at this time. I cloned your form and I was able to replicate the issue you are now experiencing. 

    It appears that there might be some glitch with your form. I am escalating this thread so that our development team could take a look at it for you. As soon as your form as been reviewed, they will update you via this thread if the issue was resolved. We will be in touch.