What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    GOOGLE INTEGRATION: Having a problem with submissions replicating when submitted

    Asked by eileenjst on February 26, 2013 at 02:58 PM

    Hello:  I am consistently having this problem with my google doc integration.

    One submission is creating several rows in my google doc.  I've tried adding the capcha, re-integrating (which sometimes helps for a while), and everything else I can think of.

    They work for awhile, but then go back to multiple submission.

    This would be so great if it worked consistently.  Can you give me any ideas on what to try next?

    I've been using jotform for several years and loved it but this has me frustrated.

    Submissions JotForm problem multiple submission next
  • Profile Image
    JotForm Support

    Answered by KadeJM on February 26, 2013 at 04:45 PM

    I ran a test on a clone of your form and I was able to replicate the same issue so I do apologize about this.  I think this is related to a data replication problem though it is uncertain if it is on our side or googles however I will forward this information to our Development Team to take a look at and correct as quickly as possible so in the meantime we do appreciate your patience until then. We will go ahead and notify you in this thread as soon as we know what is going on.

  • Profile Image

    Answered by canerbalci on May 09, 2013 at 07:09 AM

    this bug is resolved