What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our forms have disappeared

    Asked by FOCSP on February 26, 2013 at 04:48 PM

    WHY!!!!   we upgraded and now everything is gone...   Why!!!  I need these back on NOW!!!!   I have people trying to sign up and they cant... You got our payment and then you took our form down....   Please fix today......    

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    JotForm Support

    Answered by ardy0689 on February 26, 2013 at 06:46 PM

    Hello there,

    We are sorry for this inconvenience you are experiencing. Upon checking your account, it is active and there are 7 forms that are active as well. Please give the individual form URLs so we can trace the missing forms. Please reply to this thread as soon as you can so we can assist you immediately.

    In the meantime, I would like to suggest to clear your browser's cache as sometimes old caches do not show all the forms. You have to clear it.