Account autosuspended

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    EOAlan
    Asked on June 14, 2019 at 07:47 PM

    I just completed my 2nd free jotform and it is not allowing me to publish it. Do you have a limit of one free form? Your website says that I can have up to "5" forms using your free version. What am I doing wrong?

    Thank you,

    Alan

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    Roneet
    Answered on June 14, 2019 at 10:03 PM

    We are sorry for the inconvenience this has caused. For a free account, you can make 5 forms per account. The Form was autosuspended by our phishing detector. Let me send this ticket to our reviewer's team. We will keep you posted on the updates.

    Thanks.

  • Profile Image
    ktyaguirre
    Answered on June 14, 2019 at 10:31 PM

    Upon review of your account it was found form:

    https://www.jotform.com/build/91646916721160 is collecting credit card information:

    1560565755Screenshot (4303).png


    Due to our PCI/ DSS compliance we are unable to allow to know, view, or infer any part of credit card sensitive information. If this is not a credit card, please clarify.

    Otherwise, we will be in the obligation to remove the collection in order to be able to reactivate your account.

    We greatly appreciate your understanding. We will wait for your response in order to reactive.

    Thank you