Are you aware of recent email from world pay to their customers and will this change effect our jotforms and payment

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    Asked on February 27, 2013 at 05:03 AM

    Important Information about your WorldPay Account

    Dear Sir or Madam,

    We recently sent you an email about changes to our Payment Service which may affect your connection with WorldPay.

    Please read the below information carefully and where appropriate, make the necessary changes by 30 April 2013 to continue to connect to our Payment Service.

    Failure to make these changes could mean that you are unable to process payments through WorldPay.

    What changes do I need to make?

    If your system receives automatic updates from WorldPay when shoppers make payments on your website or by telephone and you choose to restrict domain names, please ensure that you are using the following domain names:


    If you use IP addresses instead of domain names to submit http, XML or Remote Administration requests to WorldPay, please change your connection to use domain-name-based URLs instead. 

    If you use HTML form posts: 

    Test environment: 

    Production environment: 

    If you use XML requests: 

    Test environment:

    Production environment: 

    If you use Remote Administration: 

    Test environment: 

    Production environment: 

    If your website or internet connection is restricted, you will need to speak to your technical contacts that control your Domain Name Service (DNS). Please check that they are aware of the above information, refresh the DNS cache and confirm that references to rbsworldpay.comand are replaced with

    Why do I need to make these changes?

    WorldPay is making a significant investment in product development, next generation technology and expanding our global market coverage.

    As part of this investment, we are upgrading our platform to a new data centre in 2013 and will be changing some of the IP addresses from which we send updates.

    Who should I contact if I have questions?

    If you would like more information on how your WorldPay account could be affected by these changes, please contact our Technical Support team on +44 (0)870 366 1233 selecting option 5 for Technical Support, or

    Thank you for your support.

    This mail is distributed by WorldPay. Further help is available on our website at

    This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. WorldPay Limited does not accept responsibility for changes made to this message after it was sent. Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by WorldPay Limited in this regard and the recipient should carry out such virus and other checks as it considers appropriate. Registered office address: 55 Mansell Street, London E1 8AN; WorldPay Limited is a company registered in England and Wales with company number: 3424752. WorldPay Limited is authorised and regulated by the Financial Services Authority. WorldPay Limited is entered in the FSA's Register and its Register number is 504504.

    WorldPay Limited (c) 2013

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    Answered on February 27, 2013 at 08:57 AM


    I have this thread forwarded to our developers for reference. Thanks for letting us know about this.


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    Answered on February 27, 2013 at 09:00 AM

    We will make sure to check our code and if necessary make changes by 30 April 2013. Thanks for letting us know. 

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    Answered on May 10, 2013 at 09:17 AM


    I have checked our code base and these changes do not affect our end.

    Thank for informing about it,

    Kindest Regards,