Attach a file not coming through in test email

  • Inquiries
    Asked on June 17, 2019 at 12:54 PM

    Hello, 


    I am trying to attach a file(PDF) to an email, it attaches just fine, but when I send a test email to myself, the file does not come through, only the text from the email. 

    Page URL: https://form.jotform.com/91627252175155
  • Richie JotForm Support
    Replied on June 17, 2019 at 3:00 PM

    I have checked your form and it seems you have attached the PDF document in your autoresponder.

    I have tested a cloned version of your form and added a PDF attachment.

    I was able to receive the attached PDF in the autoresponder.

    Attach a file not coming through in test email Image 1 Screenshot 20

    I have cleared your form cache.

    Can you please test your form again and let us know how it goes?


  • Inquiries
    Replied on June 17, 2019 at 5:02 PM

    It seems to be working. Thank you.

    Can you help me with another inquiry of mine? It is as follows: My email conditions are being deleted, I made 18 in all, and all but the most recent 3 are deleted. This has happened multiple times. What is the solution to this?
     
  • Support_Management Jotform Support
    Replied on June 17, 2019 at 9:14 PM

    I'm glad that's all sorted. To avoid confusion, I moved your last question to a separate thread:

    https://www.jotform.com/answers/1860130

    We'll reply to you there shortly.