Email conditions are being deleted

  • Inquiries
    Asked on June 17, 2019 at 2:20 PM

    My email conditions are being deleted, I made 18 in all, and all but the most recent 3 are deleted. This has happened multiple times. What is the solution to this? 


    Brian

    Page URL: https://form.jotform.com/91627252175155
  • Alan_D
    Replied on June 17, 2019 at 5:14 PM

    As far as I know, we did not define a limit for the number of autoresponder emails. I have cloned your form and added into nearly 30 autoresponder emails. And your FitHappens Now form has 18 autoresponder emails for now. 

  • Alan_D
    Replied on June 17, 2019 at 5:18 PM

    And as a free account, you can create only three Change Email Recipient conditions. That is why your conditions are being deleted.

  • Inquiries
    Replied on June 17, 2019 at 5:19 PM

    That was not stated anywhere. How many conditions are we allowed under bronze?

  • Alan_D
    Replied on June 17, 2019 at 6:43 PM

    As far as I know, there is no limit to the paid plans. I have tested an account with up to 30 conditions and they stayed there.