The autoresponder email is not being sent in one of our forms

  • glincash
    Asked on June 17, 2019 at 2:48 PM

    Hi guys, for some reason autoreponder email of one of my forms are not been sent.

    Form link number => 91630298940664

    Could someone please help?

    Thank you.

  • glincash
    Replied on June 17, 2019 at 3:20 PM

    Actually it is taking 40 minutes to arrive...

  • Welvin Support Team Lead
    Replied on June 17, 2019 at 6:26 PM

    I'm sorry, but you have selected OrderID field which is not an email address field as the recipient in the autoresponder email settings. Kindly check and fix that.

    15608102632019 06 18 020 Screenshot 10

    If in case this was an email field before, and there is a previous submission that is not sent to the submitter, please let us know its ID so we can check that further. 

    To get the submission ID https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID. 

    The rest of your autoresponder email settings are configured correctly, so that should work once the correct field is selected as the recipient. 

  • glincash
    Replied on June 17, 2019 at 6:29 PM

    You are absolutely right. I have no idea how or when I changed this.

    Thank you!