What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not updating on my website

    Asked by marjesca on February 27, 2013 at 02:38 PM

    Hello, I am having the same issue as a few other customers. My form is not updating on my website. I saw that you were able to clear the cache for Indigo Silver. Is that what needs to be done with my form/site also?

     

    Page URL:
    http://arcinst.org/arci-report-sightings-2

    form not updating not updating cache site hello
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    Answered by cettox on February 27, 2013 at 02:46 PM

    Hi marjesca,

     

    I cleared your form caches, in any case can you open your form on jotform.com and check if your recent chances were saved or not?

     

    Thanks.

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    Answered by marjesca on February 27, 2013 at 02:52 PM

    Super. Good to go. Thanks!

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    Answered by marjesca on February 27, 2013 at 03:41 PM

    Hello Cettox, unfortunately it is not updating again.

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    Answered by cettox on February 27, 2013 at 03:47 PM

    Can you open your form on our form builder and check if you lost some recent changes?

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    Answered by marjesca on February 27, 2013 at 03:50 PM

    No I did not lose any changes.

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    Answered by cettox on February 27, 2013 at 03:53 PM

    It now reflects the last changes you made. Can you check it and confirm?

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    Answered by marjesca on February 27, 2013 at 03:54 PM

    Not sure if you did something already. But it updated. Thanks!

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    Answered by cettox on February 27, 2013 at 03:56 PM

    Nice to hear that your problem solved. If you have any questions or problems, feel free to contact us again.

     

    Thanks.

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    Answered by marjesca on February 27, 2013 at 04:20 PM

    darn. it just doesn't want to keep updating.... happening again. 

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    Answered by cettox on February 27, 2013 at 04:22 PM

    Yes, I just saw that it reverted to previous version. I will investigate the issue further and inform you.

     

    Thanks.

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    Answered by marjesca on February 27, 2013 at 04:23 PM

    Thank you.

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    Answered by dtucker on February 27, 2013 at 05:37 PM

    Same is happening over here, please keep us informed as to how to remedy this. Thanks.

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    JotForm Support

    Answered by Welvin on February 27, 2013 at 10:42 PM

    @dtucker,

    I have cleared your form cache, this should fix the issue. 

     

    Thanks

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    Answered by marjesca on February 28, 2013 at 09:34 AM

    Hello JotForm Support, 

     

    My form has reverted to a previous session from yesterday. And is not updating again this morning. 

     

    Thank you.

     

    MB

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    JotForm Support

    Answered by EduardoMendez on February 28, 2013 at 09:59 AM

    Hi there, 

    I have cleared the cache on your form.  Please let us know if that has helped!

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    Answered by marjesca on February 28, 2013 at 10:01 AM

    Yes, Eduardo. It helped, thanks. 

    Is this a recent issue within JotForm that is being worked on to resolve?  Any expectations on when it will be fixed? Just would like to know that I don't have to worry about my form every day =)

     

    MB

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    JotForm Support

    Answered by EduardoMendez on February 28, 2013 at 10:12 AM

    Our dev team is working on a permanent solution to this issue.  Meanwhile, if you find that the form does not update when you make any changes, please let us know and we'll be glad to clear the cache for you.

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    Answered by krylock on April 22, 2013 at 05:46 PM

    If you have a moment can you clear my cache as well please?

    I did some adjustments and finished a couple of things off last week, and its still not updating.

     

    thanks in advance,


    Michael

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    Answered by pinoytech on April 22, 2013 at 09:26 PM

    @krylock,

    As per requested, I've cleared your form cache and cookies. If you have questions or concerns, feel free to contact us again.

    Thank you!