What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please clear my cache

    Asked by jambedda on February 27, 2013 at 02:42 PM

    I have updated my form but it isn't updating on my site.  Please clear my cache.

    photographybyjendavis.com/contact-me

    Page URL:
    http://photographybyjendavis.com/contact-me

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    Answered by cettox on February 27, 2013 at 02:54 PM

    Hi jambedda,

     

    I cleared your form caches, can you please open your form on our form builder and check whether your previous changes were saved or not?

     

    If there is any problem feel free to contact us.

     

    Thanks.

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    Answered by jambedda on February 27, 2013 at 03:05 PM

    Yes, that worked, thank you.

     

    How long does an email update take?  I changed my email address but a test submission was still sending it to the old one.

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    Answered by cettox on February 27, 2013 at 03:10 PM

    I have no definite answer regarding your question due to distributed structure of our system. That depends on so many parameters but in worst case not too much. Please check again in few minutes, and If problem persists, please contact us.

     

    Have a nice day!

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    Answered by jambedda on February 27, 2013 at 03:38 PM

    Thanks for the super quick responses!

     

    Still no update yet...going to the old address.

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    Answered by cettox on February 27, 2013 at 03:48 PM

    Sorry to hear that. Let me investigate your form closely and in the mean time, you may try again to see if that was fixed or not.

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    Answered by cettox on February 27, 2013 at 04:00 PM

    Hi jambedda,

     

    can you send me the current and previous email adresses that you entered for submission notifications, to

    kemal at jotform.com