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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is not updating!

    Asked by casamsc on February 27, 2013 at 03:06 PM

    Hello,

     

    My forms "Ad Journal Opportunities" and "Sponsorship Opportunities" are not updating on my website. I tried replacing "form" with "www" and that did not work. I would appreciate any help with this.

    Ad Journal:http://form.jotform.us/form/30555814122144

    Sponsorship: http://form.jotform.us/form/30513967055152

    Page URL:
    http://form.jotform.us/form/30555814122144

  • Profile Image

    Answered by cettox on February 27, 2013 at 03:13 PM

    Hi casamsc,

     

    I cleared your form caches in any case. Can you open your problematic forms using our form builder to see that whether your recent changes have been lost or not?

     

    If your problem continues please contact us.

     

    Thanks.

  • Profile Image

    Answered by casamsc on February 27, 2013 at 03:29 PM

    Thank you, I see my changes now!

  • Profile Image

    Answered by cettox on February 27, 2013 at 03:30 PM

    Nice to hear that, contact us if you experience any problems.

     

    Thanks.

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    Answered by casamsc on February 27, 2013 at 04:05 PM

    Hi,

     

    I updated a separate form and it is also not updating. If you could clear the cache, that would be great.

     

    http://form.jotform.us/form/30504307994152

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    Answered by cettox on February 27, 2013 at 04:11 PM

    I cleared your caches, please check it and if problem continues, contact us again.

     

    thanks.

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    Answered by casamsc on February 27, 2013 at 04:15 PM

    It is fixed. My other form (just noticed because it was working earlier) is also not updating...very odd.

     

    http://form.jotform.us/form/21805349455154

     

    Sorry for bombarding you, I'm updating all my forms right now.

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    Answered by cettox on February 27, 2013 at 04:18 PM

    No problem with bombarding us, since for cache problems it is us to blame :).

     

    I re-flushed caches for your, and ready to do it again, do not worry, it only takes one mouse click.

     

    Have a nice day.

  • Profile Image

    Answered by casamsc on February 27, 2013 at 04:19 PM

    Thank you! (Crossing my fingers) That is all for today!