Signature field is not working on mobile devices.

  • houses4rent
    Asked on June 19, 2019 at 10:17 AM

    Hey Jotform, several of our customers are having trouble on a mobile device and sometimes even a cpu to sign our forms is there a way to have the widget updated here is a link to the form 


    https://form.jotform.com/houses4rent/florida-rental-application 

  • AndrewHag
    Replied on June 19, 2019 at 11:44 AM

    I tested your form on a mobile device with Chrome browser. I am not able to replicate the issue, the signature field is working fine.

    1560959024WhatsApp Image 2019 06 19 at 9 Screenshot 10

    Could you tell the model of the device that you tested?

  • houses4rent
    Replied on June 19, 2019 at 11:49 AM

    it is not on all mobile devices it is on some of them do you know what the issue could be, it also occurs on a tablet as well