Access issues

  • Mary Oakes
    Asked on June 19, 2019 at 1:09 PM

    I was having problems logging in so I did password recovery but I’m still having problems logging in. Now my account is suspended. Help!!!

  • ktyaguirre
    Replied on June 19, 2019 at 3:44 PM

    Form: http://www.jotform.us/form/91634056599165 was found collecting credit card information on plain text fields.

    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.


    1560973049Screenshot (4339) Screenshot 10

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.
    We were in the need to remove the credit card fields in order to reactivate your account. Feel free to continue developing your forms with our terms of use in mind. We will appreciate it and you will avoid further inconveniences.


    Thank you