Upgrading account

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    Asked on February 27, 2013 at 06:08 PM

    Hi there,

    I'm in the middle of a massive campaign and I've already upgraded my Jotform account to Premium (from Starter). I'm trying to upgrade again to Economy but it won't let me. When I click Upgrade under Economy it brings up a payment method box, when I click Pay it says "You plan has been successfully changed. You changes will be live in a couple of minutes" ... but then when I go back to my normal dashboard it still says im running out of space, and that I've used more than a thousand of my allocated one thousand entries.

    Please assist immediately as I need more allocation for entries all day today. I'd like to be switched by you guys to Economy (and this is only relevant if done today).


  • Profile Image
    Answered on February 27, 2013 at 08:16 PM

    Your payment was declined due to u, that is why the account was set to downgrade

    Failed $19.95 USD Credit Card Rebill Declined (Generic)
    DECLINED, Proc=110 Insufficient Funds

    Please upgrade your account following this link and using a valid payment method



    Let us know if the issue persisst