- enyaAsked on February 27, 2013 at 06:08 PM
I'm in the middle of a massive campaign and I've already upgraded my Jotform account to Premium (from Starter). I'm trying to upgrade again to Economy but it won't let me. When I click Upgrade under Economy it brings up a payment method box, when I click Pay it says "You plan has been successfully changed. You changes will be live in a couple of minutes" ... but then when I go back to my normal dashboard it still says im running out of space, and that I've used more than a thousand of my allocated one thousand entries.
Please assist immediately as I need more allocation for entries all day today. I'd like to be switched by you guys to Economy (and this is only relevant if done today).
- jeanettebmzAnswered on February 27, 2013 at 08:16 PM
Your payment was declined due to u, that is why the account was set to downgrade
Failed $19.95 USD Credit Card Rebill Declined (Generic)
DECLINED, Proc=110 Insufficient Funds
Please upgrade your account following this link and using a valid payment method
Let us know if the issue persisst