What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading account

    Asked by enya on February 27, 2013 at 06:08 PM

    Hi there,

    I'm in the middle of a massive campaign and I've already upgraded my Jotform account to Premium (from Starter). I'm trying to upgrade again to Economy but it won't let me. When I click Upgrade under Economy it brings up a payment method box, when I click Pay it says "You plan has been successfully changed. You changes will be live in a couple of minutes" ... but then when I go back to my normal dashboard it still says im running out of space, and that I've used more than a thousand of my allocated one thousand entries.

    Please assist immediately as I need more allocation for entries all day today. I'd like to be switched by you guys to Economy (and this is only relevant if done today).


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    Answered by jeanettebmz on February 27, 2013 at 08:16 PM

    Your payment was declined due to u, that is why the account was set to downgrade

    Failed $19.95 USD Credit Card Rebill Declined (Generic)
    DECLINED, Proc=110 Insufficient Funds

    Please upgrade your account following this link and using a valid payment method



    Let us know if the issue persisst