Filed in empty when editing a submission

  • info@olbax.com
    Asked on June 20, 2019 at 1:46 PM

    deseo editar los envios de los formularios y los campos salen vacios es como si se borraran 

    eso pasa en todos los formularios de envios en el backend

    ejemplo

    https://eu.jotform.com/submissions/91426014743654

    Jotform Thread 1864538 Screenshot
  • BJoanna
    Replied on June 20, 2019 at 3:40 PM

    I tested the issue on your form and I was able to replicate the issue. When editing a submission the data entered inside of the mentioned field is not shown. I was able to replicate the same issue on my cloned form as well. 

    I am not exactly sure what is causing this issue. I was unable to replicate the issue on a new form I created. The issue could be related to the conditions your set for the mentioned field. 

    I was able to resolve the issue by setting the Clear Hidden Field Values to Don't Clear on the form's Settings page. 

    1561059383clear Screenshot 10

    1561059514edit Screenshot 21

    Please try the same to see if that will resolve the issue on your end as well.