Card Form: Encrypted form is stuck on "Please Wait.."

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    Asked on June 20, 2019 at 03:31 PM

    Why is the submission not going through on my card form questionnaire?

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    Answered on June 20, 2019 at 04:56 PM

    You have several Card Forms on your account. Is the issue related to your Astin Client Online Intake Form? I tested the form and I was not able to submit it. The submit button is stuck on Please Wait. I tested two other Card Forms on your account and they are working fine. 

    I cloned the form that is not working to my account but I was not able to replicate the issue on my cloned form. 

    It seems that the issue is related to form encryption. On my cloned form I enabled encryption and it still working.

    Please disabled Form Encryption, re-enable it and test the form again. If the issue still persists, let us know. 

    Encrypted Forms and How to Use Them