Problem with form updating

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    Asked on February 28, 2013 at 08:01 AM

    I was working on my form yesterday (2/27/2013) and saved all of my changed.

    Today when I open my form I see all of the changes I made yeaterday, but when I preview my form I see an older version, with none of the changes I made yesterday.

    Here is my preview: (I have not published this form yet)


    I'm not sure how to show you what is saved in my account.

    If it helps, I've tried this in Chrome, Firefox, and IE.




    P.S. In my screenshot notice the Matrix of textboxes vs my preview which are individual text boxes

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    Answered on February 28, 2013 at 08:36 AM

    Please try to clear your browser cache. I will do the same in our end. And see if it works.


  • Profile Image
    Answered on February 28, 2013 at 10:20 AM

    That seemed to work.

    Is this something I'm going to have to do all thie time?


    Thanks again for your quick response.

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    Answered on February 28, 2013 at 10:25 AM

    Forms usually updates automatically and you do not need to do this all the time. In case the form does not update by clearing your browser cache or by re-embedding the form using a different method, you may contact us again and we will be glad to assist you and clear your form cache on our side.

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    Answered on February 28, 2013 at 01:25 PM

    I'm sorry, but I'm having the same problem again.

    I cleared my cache before and the preview matched my most recent work.


    I posted the form to my website.

    Parallel Resistance Lab:



    The form is what I saved yesterday not the most recent revision. 

    I even closed down Chrome and cleared the cache again...same result yesterday's work.

  • Profile Image
    Answered on February 28, 2013 at 04:59 PM



    You will have to update your form's URL to secure version.

    Like this:


    This should fix your form's cache issue and will now always use the updated version of your form.

    Inform us if you have further inquiry.


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    Answered on March 01, 2013 at 07:41 AM

    Thank you I will try that.

    Could you explain why a secure form will solve my problem?

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    Answered on March 01, 2013 at 10:05 AM

    On behalf of my colleagues, you are very welcome. 

    The securing is sometimes a safer version to use when an update problem occurs but the trouble with doing this is that it then begins to use your SSL Submission Usage and I'm not quite sure how beneficial this would be since you are currently on the Starter/Free Plan.

    If you want I think that you can actually try using instead, all that has changed is the front of the original form's url but it appears to show your form's updated version though you may want to doublecheck on your end just to be sure.

    Original Embedded Link:


    New Non-Secured Link:


    If you view the diffference you'll notice that the url's server domain controller has changed so instead of " form. " it's now " www. ".