Cannot renew subscription

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    karennelson
    Asked on June 20, 2019 at 06:37 PM

    I sent an email regarding an issue renewing my subscription. You sent out instructions for ordering with a PO.  When I click on the link to upgrade this is what I get: 

    Unable to switch subscription. Please use BlueSnap(Plimus) control panel to change your subscription manually.

    When I click on the link it comes up with an error.  I just need an invoice to renew my subscription.  If I can't do it through your website and you cant send me one then there is no way to renew before my subscription ends.

     

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    jherwin
    Answered on June 20, 2019 at 08:26 PM

    You seem to be upgrading to a higher plan and not a silver plan or the same subscription? Can you please confirm? Click the upgrade button for the same plan will work. Please give it a try and let us know how it goes.