What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Strange problem when deleting a check box item

    Asked by mensbootcamp on February 28, 2013 at 09:53 AM

    I created a duplicate form of this one: https://secure.jotform.us/form/21744869114155

    The duplicate is here: https://secure.jotformpro.com/form/30574468374967

    Click on the "team member" radio button on the top, and you'll get a different set of questions titled "Team Members, please READ THOROUGHLY and check the following"

    On the Women's form, I had to delete one question. When I viewed the page it showed a strange form box filled in with the deleted question. Very strange.

    I can't get it to go away. I can't delete the box or the entire checked box section. Basically no change I make to the form goes through.

    Help.

    Page URL:
    https://secure.jotformpro.com/form/30574468374967

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 28, 2013 at 10:09 AM

    Hi there, 

    I have cleared the cache on your form.  Please let me know if that helped!

  • Profile Image

    Answered by mensbootcamp on February 28, 2013 at 10:55 AM

    When are we going to have the ability to clear our own cache? Sometimes I can't wait 2 days for the cache to clear automatically.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 28, 2013 at 10:57 AM

    We are working on a permanent solution for this problem.  Meanwhile, please feel free to ask us to do it for you anytime.