How to remove email from the bounce list?

  • FootballCanterbury
    Asked on June 24, 2019 at 2:04 AM

    Hello,

    Jotform notifications stopped being automatically forwarded to the designated emails in our forms ending with @footballcanterbury.com.au. Some notifications were coming through the afternoon/evening of 22 June (Australian Eastern Time) but it appears all stopped from late evening on 22 June. Is there a way to reset the email notifications to ensure messages still come through? 

  • gokce
    Replied on June 24, 2019 at 5:21 AM

    Hello,

    I checked one of your notification e-mails and it seems in the bounce/block list, this seems to be the reason that you get no notification e-mails.

    To remove your e-mail from the bounce list please follow the steps below;

    1. Go to 'settings' page by the 'settings' button.

    How to remove email from the bounce list? Image 10

    2. You can find the 'bounce list' check on the bottom of the page. Enter your e-mail address and press 'check'.

    How to remove email from the bounce list? Image 21

    3. When your e-mail is found in the bounce list; a 'remove' button at the right of the 'check' button will occur and press it.

    Related link; https://www.jotform.com/help/262-How-to-Remove-Your-Email- Address-from-Bounce-List

    Please feel free to contact us for further information.