- jasonpvanceAsked on February 28, 2013 at 02:57 PM
- JotForm Supportardy0689Answered on February 28, 2013 at 03:39 PM
Hello, the upload limits depend on 3 factors.
First, it will depend on the file uploader tool if you set a maximum limit, the default value would be 1024. The values are interpreted as kilobytes. So a 1024 is equal to 1MB, 10240 is equal to 10MB and so on...
Second, no matter how high you increase the maximum file limit, we are not a file hosting company so we restrict all file uploads to 1GB max per upload from our servers.
Lastly, the upload limits will depend of course on the remaining storage space on your account. Free accounts get 100MB and Premium accounts will get 10GB and so on...Please refer to our pricing plans for further information.
If there is insufficient storage space on your account and a viewer of your form attempted to fill it up and prepare his upload your forms will become disabled until the next reset will initiate every month. You could also clear some space by deleting submissions from your form submission page.
Please let us know if you more inquiries. Thanks
- jasonpvanceAnswered on February 28, 2013 at 04:01 PM
Thanks for the help! Would you be willing to look at my question with more details?
- JotForm SupportEltonCrisAnswered on February 28, 2013 at 07:14 PM
We'll look in to it. Thanks.