Inbox : edit submission is jumping to newest submission received

  • Profile Image
    HuttonSafetyGroup
    Asked on June 25, 2019 at 12:57 PM

    Hi there,

    I've noticed that if I'm editing a submission through the inbox and another submission is received, it jumps me to that newest submission and clears any content that I was updating on the previous submission. 


    Is there a way to change this to be more like a regular email inbox so if a submission comes in it doesn't jump us to the newest? Thanks. 

  • Profile Image
    Richie_P
    Answered on June 25, 2019 at 02:03 PM

    I have been testing the inbox and replicated the issue.

    It seems when a new submission is received, you are redirected to the new submission even if you're editing a form.

    I have forwarded a feature request to our developers to disable the jump when a new submission is received.

    For the meantime, you may edit the submission in your submission page.

    Guide:https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

  • Profile Image
    CengizHan
    Answered on August 26, 2019 at 07:32 AM

    Issue should be solved now. If another problem happens, please let us know. Regards.