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HuttonSafetyGroupAsked on June 25, 2019 at 12:57 PM
Hi there,
I've noticed that if I'm editing a submission through the inbox and another submission is received, it jumps me to that newest submission and clears any content that I was updating on the previous submission.
Is there a way to change this to be more like a regular email inbox so if a submission comes in it doesn't jump us to the newest? Thanks.
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Richie JotForm SupportReplied on June 25, 2019 at 2:03 PM
I have been testing the inbox and replicated the issue.
It seems when a new submission is received, you are redirected to the new submission even if you're editing a form.
I have forwarded a feature request to our developers to disable the jump when a new submission is received.
For the meantime, you may edit the submission in your submission page.
Guide:https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms
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CengizHanReplied on August 26, 2019 at 7:32 AM
Issue should be solved now. If another problem happens, please let us know. Regards.