Feedback embed update did not work properly

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    hockey11gcc
    Asked on March 01, 2013 at 12:51 AM

    This form: http://form.jotform.us/form/30136805917151 was embedded on my website, when I restructured the form and updated it, the form worked properly when I visited its link directly. However, when embedded as a feedback form, the lightbox continued to show the first version of the form. I cleared the code from my site, deleted my widget, cleared my temporary files and computer cache, and then readded the widget and repasted the code from scratch. The problem did not go away.

    I ended up manually resolving the issue by creating a clone form and installing that instead. That is working fine now. However, I wanted to make sure this wouldn't happen again if I need to change and update this clone version in the future. Sorry if the currently functional form prevents the problem from being solved, I just wanted to keep the site running smoothly.

    Thanks,

    Mark

  • Profile Image
    Goldo
    Answered on March 01, 2013 at 02:50 AM

    It may have something to do with the url in the feedback code. Change form.jotform.com to www.jotform.com to avoid delay. If not let us know of the form id and where we can locate it in your website.