Unique Question: does not prevent multiple submissions with the same email address on PayPal form

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    Landings
    Asked on June 25, 2019 at 03:21 PM

    I am trying to set up a Unique field (Member Email 1) to stop the duplicate submissions we get.

    I registered ourselves (Frank Farrell) and paid and when I go to register us again, it does not give me a message that I am registered already.

    The form is is 2019-2010 Landings Yacht Club Membership Application.

    What am I doing wrong? I know you can us IP and/or cookies but if they try to register from a different place their IP will be different.

    Thanks in advance,

    Anne Marie Farrell

  • Profile Image
    denis_calin
    Answered on June 25, 2019 at 05:21 PM

    Hi Anne!

    I can see that the Unique Question setting is enabled and set to Member 1 Email on your form. I have made a clone of your form and was able to submit it only once using the same email address. After the second attempt I received the expected Sorry! Only one entry is allowed message. It appears that your previous payment went into the Incomplete Payments (a payment submission which has not been completed. Guide: Paypal-Incomplete-Payments-FAQ) which does not count as a completed submission and therefore it has not triggered the error message when you submitted using the same email address. If you try completing the form and the payment using the same email address, the system should prevent your from doing so.

  • Profile Image
    Landings
    Answered on June 27, 2019 at 01:29 PM

    Denis,

    I just tried again to register ourselves and made it through the PayPal and it took our money, again. :-) even with the same email address.

    For some reason it is not working properly for me. 

    Any help would be appreciated.

    Ciao,

    Anne Marie Farrell

  • Profile Image
    denis_calin
    Answered on June 27, 2019 at 02:08 PM

    Hi Anne!

    I apologize for the inconvenience. I can see that the Unique Question setting does not work on your PayPal integrated form - after clicking Submit the respondent is taken to the PayPal page where they enter their payment information after which the submission is completed successfully regardless of the email entered. I will escalate this issue to our developers so that we can get this fixed. You will be updated via this thread. In the meantime, you can try enabling Unique Submission setting on your form to see if you are able to prevent multiple submissions. 

    Guide: How-to-Set-Unique-Submissions-on-a-Form.