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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Email Notification contains all html code. How do I correct this problem?

    Asked by TheBoCaestore on March 23, 2011 at 09:44 PM

    When I set up an email notification for a form, then run the test option, it looks fine in the actual email. When I use the form in my website, the notification email contains all html code. Help!

    Page URL:

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    JotForm Support

    Answered by NeilVicente on March 24, 2011 at 03:41 AM


    I can't seem to replicate your issue. The emails I received upon filling out a clone of your form do not show html codes - all I see is how exactly it looks while running a Test Email.


    An advise I could give you is to delete your existing email notification and create a new one. You can do so by going to Setup & Embed > Email Alerts > Notification, click on Delete E-mail > click OK

    Click on Email Alerts toolbar again, then choose Add New Email

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    Answered by TheBoCaestore on March 24, 2011 at 11:48 AM

    Thanks. I'll try your suggestion.

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    JotForm Support

    Answered by NeilVicente on March 25, 2011 at 09:59 AM

    You're welcome. Please do send us a feedback.