Can not login

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    Crystal Tananykin 
    Asked on June 27, 2019 at 11:16 AM

    Good Afternoon, 


    I have been unable to login. The error message is "Login Failed-Suspended"

    Your help is appreciated! 

    Crystal Tananykin 

  • Profile Image
    ktyaguirre
    Answered on June 27, 2019 at 11:32 AM

    Please be advised that our system screens for copyright logos. Form: http://www.jotform.us/form/91534363331149 was found to use a logo that triggered the suspension. We noticed we could not match the logo with a valid domain. But the said form is not collecting profit out of using the logo. We have reactivated your account and made your form available.

    To make sure this would not happen again, we encourage you to use a company domain.

    In the meantime we whitelisted your account. We know travel agencies can work with Gmails and Outlooks, since they are independent contractors most of the time.

    We have reactivated your account and made your forms available.

    Thank you

  • Profile Image
    ctananykin
    Answered on June 27, 2019 at 01:43 PM
    Thank you for reactivating my account. That is my company logo I paid for. It is not a copyright image :)
    Thank you again and have a great day!
    Crystal
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