Why am I (and my counter-part) not receiving emails?

  • Profile Image
    Cynthia12368
    Asked on March 01, 2013 at 11:06 AM

    Hello,

    I set my form up so that I and a coworker should receive the Notification Emails and 2 other co-workers should receive an email if a particular section is filled in.  I did not receive the test emails I sent to myself yesterday and I also had a coworker do a test submission and I did not receive an email for that either.

    Please tell me how to correct this.  Thank you.

  • Profile Image
    pinoytech
    Answered on March 01, 2013 at 11:32 AM

    Hi,

    Sorry for the inconvenience that may have caused. Have you tried already checking your email spam/bulk folder? If not, can you please check to see if the email's are there or not. 

    You might like to take a look at this article also to prevent emails not being recieved.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Feel free to contact us again if you need further assistance.

    Thank you!

  • Profile Image
    Cynthia12368
    Answered on March 01, 2013 at 02:05 PM

    Thank you for the information above.  It looks like it may be working now.