Mobile version of Form freezes

  • DIFC_Pta
    Asked on July 1, 2019 at 2:20 AM

    My form freezes when I access it via a mobile device.

    Web - http://www.difcpretoria.co.za/Weekly-Attendance.php

    Direct - https://form.myjotform.com/90550998535570

  • Nik_C
    Replied on July 1, 2019 at 5:47 AM

    I wasn't able to check the form via web: 

    15619742862019 07 01 11 44 11 Screenshot 10

    But I tested directly on my phone and it worked fine:

    Mobile version of Form freezes Image 21

    And it worked fine.

    Let us know if the issue persists.

    Thank you.

  • DIFC_Pta
    Replied on July 1, 2019 at 8:44 AM

    It opens up the form to this point but does not allow me to enter any text into the fields, neither does it bring up the mobile keyboard. My other form works fine...

  • Jed_C
    Replied on July 1, 2019 at 11:06 AM

    I tried cloning your form and was able to replicate the issue. It seems that the issue was with your Show and Hide conditions. 

    On my cloned version, I tried disabling the Update and Calculate condition, the issue still remains. After disabling all your Show and Hide condition, the form started to work.

    I would suggest that you redo your Show and Hide condition, especially you have 180 conditions in your form. Make sure that you test the newly added condition.

    You can test my cloned version here https://form.jotform.com/91813890048967. Test it on mobile, but all conditions are disabled, I just showed you that the form works without your condition.

    Let us know if you have any questions.