dropdown options are missing in the list

  • RDeYoungClearesult
    Asked on July 1, 2019 at 1:43 PM
    I have come across another problem with this form, however. On multiple occasions while I have been uploading it, one of the options on my list has disappeared and another option keeps changing.
    Should I start a new ticket for this issue, or can you help me?
  • Richie JotForm Support
    Replied on July 1, 2019 at 1:47 PM

    May we know if you're still referring to this form https://www.jotform.us/form/91403930784156?

    May we know what options are missing or is changing? May we know the field that holds your option list?

    Looking forward for your response.


  • Richard DeYoung
    Replied on July 1, 2019 at 2:59 PM

    Yes, it just happened again for the third time. I have corrected the problem, for the third time, and I have highlighted the options that keeps disappearing.

    https://www.jotform.com/build/91403930784156


    1562007502jotform disappearing text Screenshot 10eep changing/disappearing. 

  • RDeYoungClearesult
    Replied on July 1, 2019 at 3:00 PM

    It seems to have something to do with the '<' and '>' signs?

  • Richie JotForm Support
    Replied on July 1, 2019 at 4:19 PM

    I have checked your form and it seems you have fixed the issue with the missing option.

    dropdown options are missing in the list Image 1 Screenshot 20

    We don't allow script editing inside the form, the system might have mistaken the "<>" symbols as script codes that is why its removing the options inside the symbol.

    If you need further assistance, let us know.