PayPal Pro: Forms are not accepting credit card payments.

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    USTAKY
    Asked on July 01, 2019 at 01:54 PM

    Hello,

    Two of my forms are not accepting credit card payments.  Have had several people contact us.  The Junior Team Tennis State Championship form https://www.jotform.com/build/91566805373161 and the Sunday Funday August 4th form  https://form.jotform.com/90763919985174.

    Please let me know if there is a problem on your end.

    Thanks!

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    ashwin_d
    Answered on July 01, 2019 at 03:14 PM

    I am sorry for the trouble caused to you. I did check your form and found that you have added PayPal Pro payment tool. It seems some technical glitch is causing this issue and we have already escalated this to our backend team.

    We will get back to you as soon as we have any update on this.

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    olivia
    Answered on July 01, 2019 at 03:32 PM

    Hello @USTAKY,

    We are sorry for the issue. 

    It is fixed. Could you please check your form again?

    I'll be awaiting for your reply.