Whitelisting: How To Add Domain To Contacts?

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    earthdaysf
    Asked on March 02, 2013 at 11:03 PM

    Hi

    Your Whitelist manual says:

    Add us to your Contacts List:
    Jotmails.com
    Amazonses.com

    http://www.jotform.com/help/read.php?if_id=145

    But these cannot be added to the contact list, because they are not email addresses. 

    What should i do?

    Thanks

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    mliz
    Answered on March 02, 2013 at 11:51 PM

    Hi,

    The instructions on how to add the domain to your whitelist varies according to the email provider you are using. For Gmail here's how to do it:

    1. Go to Gmail Settings
    2. Click on Filters then Create a new filter.
    3. In the from address enter @jotmails.com,@amazonses.com
    4. Click Next Step
    5. Make sure Never send it to Spam is checked.
    6. Click Create Filter.

    If you are using a different email provider please let us know so we can further assist you.

    Thanks!

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    earthdaysf
    Answered on March 03, 2013 at 12:36 AM

    i'm using earthgrid.com, who's email server is secureserver.net. It did not accept @jotmails.com. 

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    jonathan
    Answered on March 03, 2013 at 08:27 AM

    @earthdaysf

    Hi, I am not familiar with secureserver.net, but from google search its seems it is a Godaddy managed service.(can you please confirm if it is?)

    And I found out that a common workaround or solutions being applied for whitelisting-- it usually involves using the local ISP mail server instead. So, I think in your case you will have to lists jotmails.com to earthgrid.com own mail server.

    Hope this help.

    Thanks.

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    earthdaysf
    Answered on March 22, 2013 at 03:49 PM

    yes, i believe it is godaddy. 

    i don't understand your answer.

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    jefreylandicho
    Answered on March 22, 2013 at 04:16 PM

    To add a whitelist in your godaddy account, you will need to log into there email secure server found on this link.

    Click the setting and Select Message filters. Click Allow List then Add New to add the Jotmail Ip Addresses / Email Address.

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    earthdaysf
    Answered on March 22, 2013 at 04:36 PM

    what's this?

    "Jotmail Ip Addresses / Email"

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    jefreylandicho
    Answered on March 22, 2013 at 04:48 PM

    Jotmail Ip Addresses / Email are the one listed in this link. They are use by Jotform to send/receive emails. If you are having trouble whitelisting jotform in Godaddy, I would recommend contacting Godaddy and ask them for assistance.