Form over quota

  • Profile Image
    arfoundation
    Asked on July 02, 2019 at 12:04 PM

    You just erased and reset my contact form with a note saying "Not so fast" and sending me back to your FAQ section.

    What kind of inexcusable and unprofessional garbage is this?

    You refuse to set up a phone number to contact, and you sabotage your contact form.

    This is not a business you are running. It is at best a hobby. It is at worst a scam.


    Best,


    J.R.

  • Profile Image
    Richie_P
    Answered on July 02, 2019 at 01:21 PM

    Our apologies for the inconvenience this may have caused.

    We don't phone support however, we would gladly assist you via this thread.

    I have checked your account and it seems you're over your upload limit.

    To clarify, your contact form was removed? or was your submission removed?

    Currently your forms are disabled due to reaching your upload limit of 100 for the Free plan.

    In order for your forms to work, you would need to upgrade to a paid plan or delete your submissions with uploaded files.

    Do note that when submissions are deleted, we cannot recover them.

    To delete your uploaded files, kindly follow this guide:https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    We would recommend downloading your form submission before deleting them.

    Guide:https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope this information helps.

    If you need further assistance, let us know.