How to close Thank You window?

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    DanMohr
    Asked on March 03, 2013 at 12:27 PM

    After my form running in a seperate window is submitted from my website, I have a custom thank you message which works great.  I would like to have a "Click Here to Return" link to guide the customers back to my site.  I want them to return to the previous window, not stay in the thank you window or open a new window.  How can I have them simply close the thank you window by clicking on an instruction on the screen?  Believe it or not, not everyone knows to click on the X at the top.

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    sidharth_kch
    Answered on March 03, 2013 at 01:29 PM

    @ DanMohr

    Please embed your code using the Lightbox method. When user clicks on your link "Download your phots here",  a lightbox window will open up where user can submit the data redirected to thanks you page. User will have a option to close the window.

    Please refer this guide: How to Create a Lightbox Form

    Please let us know if you need any further assistance.

    Thanks,

    Sidharth

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    DanMohr
    Answered on March 04, 2013 at 05:26 AM
    Hi Sidharth,

    The reason I was opening my form in a separate window was because it would not allow me to select multiple files to upload if I ran it directly from my website page. I have the same problem with my form in a lightbox. It will not allow me to select multiple files, only one. But when I run this form in a new window, I can select multiple files to upload. That is why I made the request on the previous email. Thanks

    Dan Mohr
    404-545-8131
    LightPainterPhotography.com



  • Profile Image
    DanMohr
    Answered on March 04, 2013 at 05:26 AM
    Some additional information regarding this problem. I have not tested this form on 4 browsers. The form would allow selection of multiple files to upload on Chrome and Firefox. The form does not allow the user to select multiple files to upload from IE 9 or IE 10. So there seems to be a compatibility problem between the upload file function and Internet Explorer. And since the greater majority of people still us IE, that is a problem! Can you fix?

    Dan Mohr
    404-545-8131
    LightPainterPhotography.com



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    glennlee
    Answered on March 04, 2013 at 09:35 AM

    Hi ,

    I have cloned your form and I found out that you use this thank you page so does it mean that the problem has been resolved, I just want confirm if you still having problem about thank you page.

    About the IE 9 issue, could you please try to use iframe and see if that will work. 

    Thanks.

  • Profile Image
    DanMohr
    Answered on March 05, 2013 at 10:42 AM
    It still does not work from IE. I tried my form in a Lightbox, Iframe, and embedding it directly on the page. It will not allow me to select multiple files to download. Using Chrome and Firefox it works fine. There is a compatibility problem between IE (9 & 10) and the upload file function on the form.
    Dan Mohr
    404-545-8131
    LightPainterPhotography.com



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    Welvin
    Answered on March 05, 2013 at 11:23 AM

    Hi Dan,

    As far as I know, that's how Internet Explorer works with any kind of multiple upload fields. You cannot select multiple files at once but you can always add another file before uploading.

     

    Thanks