- zugfrig78Asked on March 03, 2013 at 05:39 PM
i have ten forms (one for each team on my fanasy football website) but one of my users is experiencing dificulty.
i am assuming his issue may be local pc issues rather than the form as i have succesfully tested on internet explorer, google chrome, firefox and safari without issue.
although i have successfully tested on internet exploer 7 and 8, one user seems to get a different result when using internet explorer 7
as in the attached screenshot, my user gets a jumbled mess of players names (top screen) while mine (bottom screen) show a nicly lined up, three rowed clean layout.
do we think this is a script error, or is there something wrong his end?
- JotForm SupportjonathanAnswered on March 03, 2013 at 06:41 PM
Before we can dig into this further.. may I inquire if its possible for your user (the one that uses IE7) to upgrade browser and use those recent one instead?
Unfortunately, the older browsers such as IE7 and belowm are mostly not supported by newer technology anymore. Sometimes, it is more of a hassle re-configuring settings in order to adopt to an already obsolete interface than just replacing it instead.
Please update us.
- zugfrig78Answered on March 03, 2013 at 06:44 PM
unfortuntely with the messed up screenshot is governed by company policy and they cannot upgrade of their own back....
....having said this, the screenshot of the working script is from my work pc (also governed by company policy, although i work for a different organisition) which is also using ie7 and as you can see, for some reason, displays things beutifully
im using ie9 at home which also works perfect
- JotForm SupportEltonCrisAnswered on March 04, 2013 at 12:40 AM
The first screen obviously has a problem with CSS, probably the browser failed to load the CSS stylesheet so relading the page or clearing the browser's cache might help. Anyway, glad to hear that everything works now. Cheers!