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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Internet Explorer showing captcha on submission

    Asked by marksloane on March 04, 2013 at 08:30 AM

    hi guys, my form works perfectly on chrome and firefox but i have noticed an error with explorer, once they hit the submit button they are then taken to a payment page but on explorer it throws up a "captcha" box that doesnt even show a captcha code?? So this then gives the user no other option but to leave the site as they cant pay, the thing is i havent even got a captcha option set on the form so cant understand why explorer are bringing one up, can you help please? Also i tested it on explorer version 8 and there are no problems but this error is happening on version 10, i dont know about v9 as i dont have that version.

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    Answered by marksloane on March 04, 2013 at 08:43 AM

    i remember i did used to you captcha around 18 months ago but disabled it.

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    JotForm Support

    Answered by EduardoMendez on March 04, 2013 at 08:54 AM

    We'll be glad to look into this for you!

    Can you please share the URL of the form with us?

    Meanwhile, I have cleared the cache on your forms. Please let us know if that helps!

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    Answered by glennlee on March 04, 2013 at 08:54 AM

    Hi,

    Sorry for your inconvenience.

    Can please give us URL of your form so we can investigate the problem.

    Thanks.

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    Answered by marksloane on March 05, 2013 at 10:42 AM
    hi Ed, the url is www.ehicservices.co.uk, i have tried again and it is still bringing up a captcha.
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    Answered by marksloane on March 05, 2013 at 10:42 AM
    Hi Ed, have you been able to see what the problem is yet please?
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    Answered by marksloane on March 05, 2013 at 10:44 AM
    HI Guys, any news re my form as yet please?
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    Answered by marksloane on March 05, 2013 at 10:45 AM
    Hi, did you receive the url i sent yesterday? www.ehicservices.co.uk
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    JotForm Support

    Answered by EduardoMendez on March 05, 2013 at 11:01 AM

    Hi there, 

    I received the URL can you please point me to the exact area of the page where the form is embedded?

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    JotForm Support

    Answered by EduardoMendez on March 05, 2013 at 11:04 AM

    Meanwhile I am investigating the Apply Online button

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    Answered by marksloane on March 05, 2013 at 11:10 AM
    Yes apply online is where the form lies
    Kind regards,
    Ehic department.
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    JotForm Support

    Answered by EduardoMendez on March 05, 2013 at 11:38 AM

    I was not able to reproduce the issue on my end.

    Here is a video of my test on IE 10 - 

    http://screencast.com/t/OlmJibgZs

    Sorry for the slowness of the connection on the video.

    Is that what you see on your end?

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    Answered by marksloane on March 07, 2013 at 04:38 AM
    What version of windows are you running please Ed?
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    JotForm Support

    Answered by EduardoMendez on March 07, 2013 at 08:14 AM

    Tha was on Windows 8 IE10

    Is the issue continuing?  Can you please include a screenshot or video of the issue?

    We'll be glad tp continue troubleshooting for you!

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    Answered by marksloane on March 07, 2013 at 08:26 AM
    hi Ed, doesnt seem to be a problem anymore? Strange, will contact you again if i notice any more issues, thanks
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    Answered by tricia_azco on November 08, 2013 at 03:13 PM

    I am having the SAME issue - my users that use IE cannot hit 'next' on the form.

     

    https://sites.google.com/site/azcoprequal/home/azco-prequalification-form-1

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    JotForm Support

    Answered by Mike_T on November 08, 2013 at 04:04 PM

    @Tricia_azco,

    Your issue might be a bit different, and we are trying to handle one question/issue per thread. Please kindly report the problem using the Contact Us form, and we will get back to you quickly.

    Thank you.