Internet Explorer showing captcha on submission

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    marksloane
    Asked on March 04, 2013 at 08:30 AM

    hi guys, my form works perfectly on chrome and firefox but i have noticed an error with explorer, once they hit the submit button they are then taken to a payment page but on explorer it throws up a "captcha" box that doesnt even show a captcha code?? So this then gives the user no other option but to leave the site as they cant pay, the thing is i havent even got a captcha option set on the form so cant understand why explorer are bringing one up, can you help please? Also i tested it on explorer version 8 and there are no problems but this error is happening on version 10, i dont know about v9 as i dont have that version.

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    marksloane
    Answered on March 04, 2013 at 08:43 AM

    i remember i did used to you captcha around 18 months ago but disabled it.

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    EduardoMendez
    Answered on March 04, 2013 at 08:54 AM

    We'll be glad to look into this for you!

    Can you please share the URL of the form with us?

    Meanwhile, I have cleared the cache on your forms. Please let us know if that helps!

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    glennlee
    Answered on March 04, 2013 at 08:54 AM

    Hi,

    Sorry for your inconvenience.

    Can please give us URL of your form so we can investigate the problem.

    Thanks.

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    marksloane
    Answered on March 05, 2013 at 10:42 AM
    hi Ed, the url is www.ehicservices.co.uk, i have tried again and it is still bringing up a captcha.
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    marksloane
    Answered on March 05, 2013 at 10:42 AM
    Hi Ed, have you been able to see what the problem is yet please?
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    marksloane
    Answered on March 05, 2013 at 10:44 AM
    HI Guys, any news re my form as yet please?
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    marksloane
    Answered on March 05, 2013 at 10:45 AM
    Hi, did you receive the url i sent yesterday? www.ehicservices.co.uk
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    EduardoMendez
    Answered on March 05, 2013 at 11:01 AM

    Hi there, 

    I received the URL can you please point me to the exact area of the page where the form is embedded?

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    EduardoMendez
    Answered on March 05, 2013 at 11:04 AM

    Meanwhile I am investigating the Apply Online button

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    marksloane
    Answered on March 05, 2013 at 11:10 AM
    Yes apply online is where the form lies
    Kind regards,
    Ehic department.
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    EduardoMendez
    Answered on March 05, 2013 at 11:38 AM

    I was not able to reproduce the issue on my end.

    Here is a video of my test on IE 10 - 

    http://screencast.com/t/OlmJibgZs

    Sorry for the slowness of the connection on the video.

    Is that what you see on your end?

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    marksloane
    Answered on March 07, 2013 at 04:38 AM
    What version of windows are you running please Ed?
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    EduardoMendez
    Answered on March 07, 2013 at 08:14 AM

    Tha was on Windows 8 IE10

    Is the issue continuing?  Can you please include a screenshot or video of the issue?

    We'll be glad tp continue troubleshooting for you!

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    marksloane
    Answered on March 07, 2013 at 08:26 AM
    hi Ed, doesnt seem to be a problem anymore? Strange, will contact you again if i notice any more issues, thanks
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    tricia_azco
    Answered on November 08, 2013 at 03:13 PM

    I am having the SAME issue - my users that use IE cannot hit 'next' on the form.

     

    https://sites.google.com/site/azcoprequal/home/azco-prequalification-form-1

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    Mike_T
    Answered on November 08, 2013 at 04:04 PM

    @Tricia_azco,

    Your issue might be a bit different, and we are trying to handle one question/issue per thread. Please kindly report the problem using the Contact Us form, and we will get back to you quickly.

    Thank you.