Email Notification Missing

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    dvcassessment
    Asked on March 04, 2013 at 01:53 PM

    We seem to be receiving only every other form to our email account to inform us that a new Jot Form has been completed.  We received a form on Friday but not one today.  I can see them in my inbox in JotForm but they are not all being sent to our email address.  Please help!

     

    Thanks,

    Sandra

  • Profile Image
    jefreylandicho
    Answered on March 04, 2013 at 02:08 PM

    Thank you Sandra for letting us know your problem. I have checked your form 22125888317155 email notification setting and found no problem in it. The issue that I can find that is causing you not to received your email notification is that your email server is rejecting Jotform's email.

    To help solve this issue, I would suggest following the guide below . The guide contains information on how you can Whitelist Jotform IP Addresses and how to prevent emails not being received.

    Also, by Whitelisting Jotform Ip Addresses, it will prevent your email server from rejecting emails that is being sent by Jotform in the future.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If you are still having issue receiving your form email notification, please let us know so we could further investigate it.