Sub-user unable to view shared forms on IE8

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    Asked on March 04, 2013 at 11:02 PM

    The sub users I need to give access to specific forms are using IE8

    The My Forms interface shows no 'Shared with you' option.

    Please provide a work around using IE8 please as changing browsers is not an option as its within an organisation which can't easily change the browsers for specific users.

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    Answered on March 05, 2013 at 01:05 AM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 


     If you would like to have additional users added to your account, please check out JotForm Enterprise.


    "Shared with you" tab is only available on the new My Forms page. We do not have it on the old My Forms page. We'd recommend to switch to the new look by clicking on the green button labelled "Switch to New Look" as seen on your screen.


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    Answered on March 05, 2013 at 09:40 PM

    Did that and it keeps reverting to the old format.

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    Answered on March 05, 2013 at 11:01 PM


    I was able to see this reverting to old format in IE8 -- and I also found the caused (at least on my end).

    It is the IE compatibility feature being turned ON.

    After disabling I was able to click on My Forms, and the new JotForm interface is now available and I can see the shared folder


    Please try also on your end. Inform us if this does not make the difference.