Form address field showing an error

  • UVHvets
    Asked on July 8, 2019 at 2:38 PM

    My clients have been able to use the Referral form

    But got told twice today that the client address section  is not working and erring out



    Jotform Thread 1883402 Screenshot
  • John Support Team Lead
    Replied on July 8, 2019 at 3:51 PM

    Apologies for this inconvenience.

    I have tried to fill-out your form but I was not able to replicate the reported issue. The Client Address field is functioning properly on my end.

    I also tried to clone your form and see if I could reproduce the error, but still, the field being reported is working:


    1562615198address not working Screenshot 10

    It seems that it is a cache or browser-related issue on the user's end. I would suggest to clear their browser's cache or use a different browser to access the page.

    I have also tried clearing your form's caches. You may test your form as well and let us know if the error is still being encountered.