Payment Error [HTTP/1.1 401 Unauthorized]

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    Asked on July 09, 2019 at 11:50 PM
    My customers are seeing the following message when the try and sign up for service. How do I fix. Need help ASAP. Payment Error
    [HTTP/1.1 401 Unauthorized] {"errors":[{"category":"AUTHENTICATION_ERROR","code":"ACCESS_TOKEN_EXPIRED","detail":"The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint."}]}
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    Answered on July 10, 2019 at 02:36 AM

    Based on the error message provided, it seems that the Square account is not correctly authorized on your form. Please try disconnecting the Square account in the payment field wizard of your form and connect it again. 

    This should resolve the issue. Please get back to us if you need any further assistance. We will be happy to help.