- vsavonkinAsked on March 05, 2013 at 11:50 AM
i made form http://jotformpro.com/form/30602898601959
with one required field - phone field
but there is submissions with no any filled fields
so how it can be - empty submission via form with required fields?
in screenshot there is email with emply fields - text in email is embedded in form notificationPage URL:
- jefreylandichoAnswered on March 05, 2013 at 12:25 PM
Thank you for contacting Jotform Support. Upon testing the form, I was unable to replicate the same issue. However, similar issue have been reported by some other user and the solution for this issue was to deleting and recreating the email notification.
To do this, Select the form tab Setup & Embed and click the Email Alert Icon.
Select and Click the Email Notification you are not currently receiving the required information.
Lastly, you will need to delete the current email notification by clicking the Delete Email Button and Create a New Email Notification.
Once you have created the new notification email, please test the form if you will received the required field data in your email.
If you are still unable to received the phone number information, kindly let us know so we may further investigate this issue.
- vsavonkinAnswered on March 12, 2013 at 04:15 AM
it repeats with blank emails. see submission for today.
blank in "Телефон" entry (phone entry)
- JotForm SupportjonathanAnswered on March 12, 2013 at 04:37 AM
Have you tried my colleagues suggestion?
You can simply add a new email then test submission again.
I could not reproduce this issue also.
Please inform us if the issue persists even after adding the new notification email.