Jotform Mobile Forms: Some of the submissions are displayed as a blank page.

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    diana
    Asked on July 10, 2019 at 09:34 AM

    The user has reported that some of the submissions are displayed only with the submission date when he/she views a response in Jotform Mobile Form.

    I have cloned the user's form and checked the issue on my end. However, I was not able to replicate it.

    I have checked the user's form and submissions. In the web version, all submissions can be displayed.

    On the other hand, some submissions are displayed only with the Submission Date and as a blank page in Jotform Mobile.

    Please check the following screenshots that are sent by the user:


    1562765534Screenshot_20190710-065735.png


    1562765553Screenshot_20190710-065744.png




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    cem
    Answered on July 19, 2019 at 11:15 AM

    Hello,

    I could not replicate the problem. Can you advice user to update application into latest version and logout/login to sync submissions again?

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    diana
    Answered on July 23, 2019 at 04:17 AM

    Hi Cem,

    I have informed the user.

    Thanks for the update.