Number Box Properties

  • OlyGlass
    Asked on July 10, 2019 at 9:51 AM

    I've created my first form and I'm currently testing it.

    I have inserted a simple number box seeking the user to input a six-digit number, Quote or Invoice Number. When I test the form live JotForm does not allow entry of digits in the box. However, when I go to the next field, Payment Amount, and begin entering digits there, they are duplicated back in the number box field.

    This is suppose to be simple and straightforward. Now I am frustrated.

    Please help. Thank you

    Jotform Thread 1886130 Screenshot
  • jherwin
    Replied on July 10, 2019 at 11:09 AM

    Please try to delete the number box properties and replace it with a new one.

    Please try that and let us know if that fixes the issue on your end.

  • OlyGlass
    Replied on July 10, 2019 at 11:31 AM

    I followed your instructions. I am still experiencing the same issue.

    Form will not allow me to enter digits in the Number Box. However, when I enter digits in the Payment Amount field they duplicate in the Number Box as well.

  • Kevin Support Team Lead
    Replied on July 10, 2019 at 12:50 PM

    I would recommend you to kindly replace the number field with a short text entry element, this besides of fixing the issue will also allow you to set the 6 digits requirement. 

    Delete the current field and add the new one: 

    15627770242019 07 10 10h35 54 Screenshot 10

    Then set the input mask on the field, to do this you may click on the settings icon, turn on the input mask option and set your mask: 

    15627772572019 07 10 10h38 09 Screenshot 21

    I hope this helps. 

  • OlyGlass
    Replied on July 10, 2019 at 3:20 PM

    Thank you Kevin.

    I followed your instructions. The exact same issue is occurring.

  • jherwin
    Replied on July 10, 2019 at 4:29 PM

    I modified your form, the form now works fine on my end: https://form.jotform.com/91615839903162.

    Kindly check and let us know if the issue persists on your end. If the issue persists, please try to clear your browser cache and cookies. That may work.