Unable to receive the submissions on Form submissions

  • Profile Image
    JABPx
    Asked on July 10, 2019 at 07:23 PM

    Hello, 

    Regarding my form: https://www.jotform.com/inbox/91526280536155, the three forms in the inbox are my own tests.  However, another test input two days ago is nowhere to be found.  The same for another person who, ultimately, forwarded her responses to me by email.  

    Why is this happening?  Can you detect a problem with the set-up?


    Your speedy reply is greatly appreciated.

  • Profile Image
    roneet
    Answered on July 10, 2019 at 10:53 PM

    I noticed you have embedded your Form using the Javascript embed method which may cause conflicts between your website and the Form. Could you please embed the Form using the iFrame method. Here is the code for you.

    <iframe
          id="JotFormIFrame-91526280536155"
          title="Registration form: Writers Retreat in the Catskills,  Summer 2019"
          onload="window.parent.scrollTo(0,0)"
          allowtransparency="true"
          allowfullscreen="true"
          allow="geolocation; microphone; camera"
          src="https://form.jotform.com/91526280536155"
          frameborder="0"
          style="width: 1px;
          min-width: 100%;
          height:539px;
          border:none;"
          scrolling="no"
        >
        </iframe>

    I just made a test submission to your website and the submission can be seen in your submission page as well.

    Could you please share the screenshot of the email that the user has received with us?

    Looking forward to your response.

    Thanks.