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    Is it possible to change the character encoding of e-mails containing the forms?

    Asked by alico on March 24, 2011 at 08:28 PM


    Thank you for this excellent service, it was the easiest solution for gathering information from visitors through online forms.

    I have just one question : Can I change the default character encoding of e-mails that I receive via JotForm?

    Because many Turkish characters appear strangely in my e-mail app. (Thunderbird) with default Turkish ISO 8959-9 encoding setting. When I change it to Unicode UTF-8, they look okay, but I have to do this each time I receive a form, which is probably not the best solution I think.

    Thanks in advance for any assistance, and once again, thank you for this great service!


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    Answered by DanielGriffin on March 25, 2011 at 09:24 AM

    Hi Alico,

    There isn't any user setting which would let you change encoding.  All my mail arrives as UTF-8 (both html and text), so I wonder if this is specific to your own copy of Thunderbird somehow. If possible, can you view a message via some webmail interface?  Then we could be sure if Thunderbird is the problem.

    I assume your system langauge is set to Turkish but it's possible to specify an encoding permanently for all incoming email in the the Thunderbird preferences, regardless of the system language settings.  I see that you are using windows.. this screenshot is from my Mac but it should be fairly similar for a PC.  Make sure to also turn off Auto Detect.

    Please get back to me if this doesn't do the trick.



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    Answered by alico on March 27, 2011 at 09:09 PM

    Hi Daniel,

    Thank you for your kind reply. I guess you're right, this seems to be an application-related issue. I tried with Lotus, and the whole form came out perfectly, only this time the turkish characters in "sender" part (if any) looked weird, which is just a minor problem.

    Btw, setting the encoding permanently to UTF-8 in Thunderbird, makes almost all of my remaining e-mails look badly encoded, therefore it's not possible for me to use it that way.

    Thanks anyway for trying to help, I'm sure I'll find a way to adjust "sender" part in Lotus, and continue to read my forms there.



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    Answered by nezrougezuerich on October 10, 2011 at 02:36 AM

    Hi Daniel

    I have the same problem with german charset. The Mail I receive and the sender receives don't show the german ä ü and ö. Usually, UTF-8 should be ok that for, but it doesn't seem to work properly. Outlook AND Webmail will show the wrong characters.

    Btw: In the overview within JotForm the informations that have been filled in with ä ü ö (like City = Zürich) will not be shown at all.

    Can you help me about that issue?

    Best regards


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    Chief Technology Officer

    Answered by eee on October 10, 2011 at 02:54 AM

    Dear Erik and Ali,

    Could you please share your e-mail details in Raw format ? (in Raw format, you can easily see which charset is used to encode the email)

    We're already sending our emails in UTF-8 format but if you can provide me that information I want to check it to see if it's related to any bug...

    Kindest Regards,


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    Answered by nezrougezuerich on October 10, 2011 at 10:01 AM

    Hi Ertugrul

    In the source code of the mail, the Word "Zürich" ist ok. It will be shown in the Mail as "Zrich". By default the mail is shown in Outlook with UTF-8 coding. If I change to "Western european (windows)", it will show "Zürich" correctly.

    There is no indication in the source code about charset.

    The Form code ist embended into my php site. As the charset for the site itself was "iso-8859-1", I changed it to "UTF-8" too. The Mails from the form are now correct ("Zürich"), but the title of each form field (like "City", "Country", etc.) that have some ä,ü,ö in it will not be shown correctly (square instead of right character) in the form. So that is not a solution for me.

    Any idea?

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    Chief Technology Officer

    Answered by eee on October 10, 2011 at 10:08 AM

    Dear Erik,

    Which embedding method are you using? Source code, iframe etc. 

    Can you please provide me your URL also ?



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    Answered by nezrougezuerich on October 10, 2011 at 10:28 AM

    I'm using "Source".


    Please notice: I now replaced the titles of each field that containes some ä,ü,ö with the code. Example:

    Field name "Vollständiger Name" will be "Vollständiger Name" in the form source. That works fine. But at some other places on the web site that are driven bei my CMS, I cannot control that and now ä,ö,ü will be shown as little squares. So I would like to set back the site to charset="iso-8859-1"...

    You can try the form and you will receive a confirmation e-mail to your address. Please add TEST in the Remarq field at the end of the form.


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    Chief Technology Officer

    Answered by eee on October 12, 2011 at 10:56 AM

    Dear Erik,

    In your website, please convert your charset to your default one (iso-8859-1)

    I can't test it while it's using UTF-8 in your web-page,too.

    Will be waiting for your notification about situation,



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    Answered by nezrougezuerich on October 14, 2011 at 03:30 AM

    OK, in about 10 Minutes it will be done (09.40 am GMT+1)

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    Chief Technology Officer

    Answered by eee on October 14, 2011 at 05:01 AM

    Dear nezrougezuerich,

    I can't switch this thread to a private one. Could you please open another thread about that ?

    I wonder the details, and I want to investigate the situation deeply.