Not all entries are being copied to Google Docs

  • robertahibbert
    Asked on July 15, 2019 at 1:08 PM

    I set up a new integration with Google Sheets to download the entries from a form but not every entry is showing up in the google sheets. How do I change this to include all the data? 

    https://form.jotform.com/90945040729258


    Page URL: https://form.jotform.com/90945040729258
  • Nik_C
    Replied on July 15, 2019 at 1:43 PM

    Could you please provide example fields that are not showing in Spreadsheet integration?

    So we can check.

    Thank you!

  • robertahibbert
    Replied on July 15, 2019 at 2:23 PM

    Here is the google sheet that I have integrated with Jotform (Offical Entry Form) 

    It will work on some entries but not all. The most important columns are BH - BN as they are the testing selections. We need to make sure this is accurate due to liability and could be a hazard to the Horse and Rider if this information is not correct. 

    https://docs.google.com/spreadsheets/d/1bwKQHh7IjHmJS7CHLhaVNJqWUtx10v619VY1mMG_iR4/edit?usp=sharing

  • Richie JotForm Support
    Replied on July 15, 2019 at 2:39 PM

    I have checked the spreadsheet you have shared but I can't seem to find any BH-BN field, may we know if you're referring to the field breed and horse name?

    It seems your integration is still working with the form, can you please test a submission and let us know how if the sheet is not updated.