PDF Editor>>Submission PDF: The PDF document name displays incorrectly in the PDF editor.

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    TracyD
    Asked on July 15, 2019 at 11:40 PM

    The auto-reply email and the notification email have the name of the person submitting the form but when viewing the form on the PDF editor it shows data from a different field. A bit frustrating. How can I fix this?

    Tracy

     

     

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    Richie_P
    Answered on July 16, 2019 at 12:10 AM

    To clarify do you want to change the file name of your PDF document to be the name field?

    You may edit the File name of your PDF document by following this guide:https://www.jotform.com/help/553-How-to-Assign-a-Custom-Name-to-a-PDF-Document-with-PDF-Editor

    Please give it a try and let us know how it goes.

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    TracyD
    Answered on July 16, 2019 at 12:43 AM
    Yes!
    Tracy Dellavalle
    Registration Manager
    Spirit Rock Meditation Center
    415.488.0164 ext. 253
    www.spiritrock.org // tracyd@spiritrock.org
    ...
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    TracyD
    Answered on July 16, 2019 at 12:43 AM
    I tried that and it didn’t work, which is why I was asking for your help. Seems something is not working correctly. The code field name is correct but it is not pulling in the correct data.
    Instead of pulling in from the ‘applicant name’ it is pulling in from the ‘emergency contact name’.
    Tracy Dellavalle
    Registration Manager
    Spirit Rock Meditation Center
    415.488.0164 ext. 253
    www.spiritrock.org // tracyd@spiritrock.org
    ...
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    roneet
    Answered on July 16, 2019 at 01:50 AM

    We are really sorry for the inconvenience this has caused.

    I was able to replicate the issue in your form and my cloned Form as well. Let me escalate this to our development team. We will keep you posted on the updates.

    Thanks.

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    roneet
    Answered on July 16, 2019 at 02:10 AM

    The PDF document when downloaded displays the correct name. The issue is with the PDF name in the PDF editor. It is displaying the wrong name in the editor. I have escalated the issue to our team though to check this further.

    Thanks for your patience.

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    TracyD
    Answered on July 16, 2019 at 09:43 AM
    Yes, exactly! You got it. Thank you!!
    Tracy Dellavalle
    Registration Manager
    Spirit Rock Meditation Center
    415.488.0164 ext. 253
    www.spiritrock.org // tracyd@spiritrock.org
    ...
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    roneet
    Answered on July 16, 2019 at 10:15 AM

    You will be notified by our development team once this feature is implemented. 

    Thanks for the patience.